https://help-brilion.brilion.net Tue, 20 Aug 2024 23:34:18 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.1 https://help-brilion.brilion.net/wp-content/uploads/2021/12/favico.png https://help-brilion.brilion.net 32 32 https://help-brilion.brilion.net/article/changing-the-price-for-the-entire-frequency-for-any-job/ Tue, 20 Aug 2024 23:34:18 +0000 https://help-brilion.brilion.net/?post_type=article&p=2274

To change the job amount for the reoccurring bookings, please find that booking under Schedules > Daily View > use the calendar to navigate to that booking > Double click on the booking.

• Once you double click on the booking you want to edit, you can see the Pricing type and the pricing per hour. Change it according to your preference. This will be only applied to this booking.

• Click on Done and Save Frequency. This way you can change the price for the entire frequency of the job.

 ]]> https://help-brilion.brilion.net/article/let-crews-set-their-availability-for-bookings-through-the-crew-app/ Tue, 20 Aug 2024 23:33:21 +0000 https://help-brilion.brilion.net/?post_type=article&p=2272

To let crews set their own schedule/availability through the crew app, please head over to Staff > Crews > Edit Crew (pencil icon) for any crew.

• Scroll down to Customize Availability and turn on “I want to customize this crew’s working hours”.

• You will now be able to set their working hours yourself or scroll down to find the option to switch to “Crew can edit availability?”

• Hit Save once done and now that particular crew will be able to edit their availability through their app.

 ]]> https://help-brilion.brilion.net/article/creating-discount-codes-for-your-customers/ Tue, 20 Aug 2024 23:32:03 +0000 https://help-brilion.brilion.net/?post_type=article&p=2269

To create a discount code, please navigate to Settings > Discount > Create a Campaign +.

• You can type the campaign name which could be the event that the discount code is for. Here, we have a discount code which says Fifty Discount indicating that it gives you a 50% discount of the booking amount whenever you apply that code.

• You can choose between whether you would want to give the discount in percentage or a flat amount that gets deducted when the code is applied. Also, you can have the discount code for all services or just on select services.

• The target audience could be set according to the code. For example, if you want the customers to use your customer app, you’d want to go with the option Only Mobile App New Customer. The payment type could be online in case you want your customers to move to online booking to avail the discount.

• You also have the option to have the same code or have unique codes. Type in the number of uses and the code that the customer needs to enter.

• You have multiple ways to select between when to start the code. Select according to your preference and hit Save. The discount code will now be created and visible to you under Discounts and Promotions.

• To activate or deactivate a discount code, you need to click on the green or the red button based on the Status.

 ]]> https://help-brilion.brilion.net/article/setting-and-collecting-ratings-for-your-crews/ Tue, 20 Aug 2024 23:30:54 +0000 https://help-brilion.brilion.net/?post_type=article&p=2266

To set rating and rating incentives, please navigate to Settings > Payroll > Rating Incentives.

• Here, you will find that you can set an amount or percentage of the booking amount according to the rating (no. of stars) that they’ve for completing the booking.

• In case you just want to collect ratings for the crews and do not wish to give an incentive, you can type “0” next to all the stars.

• Hit Save and now the rating incentives will be set for the crews.

 ]]> https://help-brilion.brilion.net/article/allowing-crews-to-edit-property-details/ Tue, 20 Aug 2024 23:28:03 +0000 https://help-brilion.brilion.net/?post_type=article&p=2261

To allow crews to edit the property details, please head over to Settings > Integration > Crew App.

• Scroll down to the bottom and you will find the option to switch between whether or not to allow crews to edit the property details. This will allow the crews to edit property details like bedroom, bathroom, or other fields that the admin has defined.

• Hit Save and now the crews will be able to edit the customer property details.

 ]]> https://help-brilion.brilion.net/article/sending-the-links-of-crew-app-to-crew-members/ Tue, 20 Aug 2024 23:26:27 +0000 https://help-brilion.brilion.net/?post_type=article&p=2259

To send the links of the crew app, please navigate to Settings > Integration > Crew App.

• Here, you can scroll down and find where it says App Store (iOS) and Play Store (Android). These links can be copied and sent to the crews based on the OS they use.

• The crews will be able to tap on this link and it will redirect them to the Brilion Crew App. They can then download the app and use the Company ID and their password to access the Crew app.

 ]]> https://help-brilion.brilion.net/article/hide-customer-number-from-crews/ Tue, 20 Aug 2024 23:23:18 +0000 https://help-brilion.brilion.net/?post_type=article&p=2250

To hide customer number from crews, please head over to under Settings > Integration > Crew App.

• Next, you will need to turn off the button for Show customer number.

• Hit Save and now the crews will not be able to see the customer number on their crew app.

 ]]> https://help-brilion.brilion.net/article/adding-a-crew-member-and-generating-password-for-the-crew-app/ Fri, 16 Aug 2024 00:10:18 +0000 https://help-brilion.brilion.net/?post_type=article&p=2170

While adding a crew member under Staff > Crews > + Add Crew (on the right side), you can see that the Company ID, e-mail/Username and Password is present.

• Fill in their email, which will also be their Username. Leave the password blank as Brilion will auto-generate a password for them once you hit Save. You also have the option to email the crew their credentials. You can go ahead and fill in other crew details as well.

• Once you hit Save, and reopen the crew by clicking on them under Staff > Crews > Edit crew (pencil icon), you will see their password would now be auto-generated.

 ]]>