Easily incorporate WhatsApp into Brilion for automated client notifications and promotional messages with booking links. This guide will walk you through the integration process. Before delving into the instructions, here are some examples of messages that can be automated and crafted.
Why is a subscription to Gallabox necessary?
At present, direct integration with WhatsApp (Meta) is restricted unless you’re a Meta Tech Partner. While there’s a possibility of future allowances, we opted not to wait. Instead, we’ve partnered with a service provider offering a robust WhatsApp chat system with bot capabilities for future enhancements. Brilion’s ultimate aim is to enable new bookings, cancellations, and rescheduling directly through WhatsApp using a bot. This objective aligns seamlessly with the Gallabox solution.
Critical notice (Whatsapp rules by meta)
Here are the factors to consider before determining whether to opt for a new number or your existing number for WhatsApp integration.
You will not be able to use WhatsApp on your phone after integration, and your previous conversation history/contacts will not be migrated to Gallabox.
Conversations can only be initiated using approved templates; responses are permitted only after their initial reply.
Every conversation operates within a 24-hour session, incurring a cost imposed by Meta. Please refer to the cost section below for detailed charges. For instance, if the cost per session is 8 cents, the entire communication within a 24-hour period with a single user will be billed at 8 cents.
Brilion suggests utilizing a new, unused number for WhatsApp API integration, conducting all auto notifications and marketing activities from that number. Meanwhile, it is advisable to keep your current WhatsApp number unchanged.
How to get started
Step 1:
Register an account with Gallabox (https://gallabox.com/). Brilion clients will be assisted by our dedicated account manager, Alavuddiin. For step-by-step guidance, contact him via
WhatsApp at +91 78679 92507
Email at Alavuddiin@gallabox.com.
Choose all utility templates from the Brilion section in the Gallabox library.
Step 2:
After creating your account, input the API details into Brilion by navigating to Integration > Messaging app > WhatsApp. Once completed, please notify us (Note: We are currently in the process of automating this step).
Step 3:
Initially, Meta permits 250 sessions per day.
As engagement increases, WhatsApp allows up to 1000 messages daily.
To exceed 1000 messages, Facebook verification is required. (Guide: https://en-gb.facebook.com/business/help/2058515294227817?id=180505742745347)
Follow the steps to obtain a WhatsApp green tick and a verified business name: https://docs.gallabox.com/whatsapp-channel/apply-for-green-tick
Feel free to share your suggested notification template, and we’ll handle the editing for you. Please note that prefixes in the template cannot be removed. The process typically takes 2 business days. There is no extra cost for template edits during integration. However, if you request template updates post-integration, a fee of AED 150 applies. Additionally, creating marketing templates is free and can be done at any time, with no limitations.
